Refund policy

Final Sale Policy

For hygiene, health, and safety reasons, all products purchased from Cosmo Skin are considered final sale and cannot be returned or exchanged.

This policy applies to, but is not limited to:

• Skincare products, including ZO Skin Health

• Personal care products

• Beauty tools and accessories

• Product sets and kits

• Sale or promotional items

• Gift cards

We cannot accept product returns, whether opened or unopened, as once a product has left our premises or has been delivered, we cannot guarantee its storage conditions or integrity.

Damaged, Defective, or Incorrect Products

If a product you receive is damaged, defective, or incorrect, please contact us at hello@cosmoskin.ca within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and its packaging

After reviewing your request, we may, depending on the circumstances, issue a replacement or refund for the product.

If the issue is due to an error on our part, Cosmo Skin will also cover any applicable return shipping costs.

Refunds

When a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

Original shipping fees are non-refundable, unless the refund is due to an error on our part.

Online Orders

We encourage you to carefully review the products selected before completing your order.

If you have questions about a product or would like assistance choosing skincare products suited to your needs before placing your order, our team will be happy to assist you.

You can reach us at hello@cosmoskin.ca.

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This policy applies to products purchased from Cosmo Skin, online or in clinic. Services and treatments are subject to our in-clinic policies.